FAQ

 

How Do I Place An Order?

To place an order, please select your desired product(s) and add them to your shopping cart. Once you are ready with your selection, follow the instructions on the check-out page to complete your order. You will receive an order confirmation email upon your check-out completion. 

 

Payment 

Payments can be made via Visa, Mastercard, American Express and Paypal. These payment methods are 100% secure and all submitted personal details, including the payment information, are encrypted and secured. 

 

Shipping

Complimentary shipping within Singapore for purchases  SGD60 and above. For purchases below $60, shipping will be charged at SGD3.20.

 

International shipping within the Asia Pacific is charged at SGD15 for purchases below SGD500. Complimentary international shipping within Asia Pacific for purchases of SGD500 and above.  

 

For international shipping outside Asia Pacific, please drop us an e-mail at velarolajewels@gmail.com

 

What happens when I have placed my order?

You will receive an order confirmation email once you have successfully placed your order. 

How to measure my wrist for the bracelet order?

For all bracelet orders, you will need to measure your wrist using a clothing measuring tape. Kindly indicate only the actual wrist measurement without extra space allowance, Do not indicate loose wrist measurement as this will cause the bracelet size to be inaccurate. 

 

 

When will I receive my products?

Your order will be processed between 2-7 working days. Thereafter, shipping within Singapore will take 2-4 working days. International shipping takes about 10-20 working days.

Are our crystals and gemstones natural and genuine?

Yes, our crystals and gemstones are natural and genuine crystals and gemstones.

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